93 Bat FAQ — All Your Questions, Answered Here

Each person is allowed only one account. If multiple accounts are found to belong to the same individual, all accounts may be suspended and balances forfeited. If multiple family members share the same address, please notify support in advance.

KYC verification is required to make large withdrawals or to fully activate your account. Verification is straightforward — just provide your NID or passport details. It also adds an important layer of security to your account.

Click the "Forgot your password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes under a minute. If you run into any issues, contact support.

The minimum deposit on 93 Bat is BDT 500. You can deposit via mobile banking, bank transfer, or e-wallet — whichever method you prefer. There are no additional charges on deposits.

Mobile banking and e-wallet deposits are usually instant or credited within 5 minutes. Bank transfers may take 1 to 3 hours. If more than 30 minutes have passed, contact support with your transaction ID.

No, 93 Bat does not charge any service fee on deposits. Your payment provider may apply a small fee on their end, but nothing is deducted by 93 Bat. Every BDT you send will be credited to your account in full.

Withdrawal requests are typically processed within 30 minutes to 4 hours of submission. In exceptional cases, it may take up to 24 hours. Accounts with completed KYC verification enjoy the fastest withdrawal processing.

The minimum withdrawal amount is BDT 500. The maximum single withdrawal limit depends on your account verification level and payment method. Contact support for details on daily limits.

Common reasons for a rejected withdrawal: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. First, make sure your account is verified. If the issue persists, contact support with your transaction ID.

Live betting lets you place bets on matches that are already in progress, in real time. The odds shift moment to moment based on how the match unfolds. The 93 Bat live dashboard shows scores, stats, and odds all in one place. Because it rewards quick thinking and sharp decisions, it's a favourite among experienced bettors.

You can bet on more than 20 sports, including cricket, football, tennis, badminton, kabaddi, volleyball, basketball, and ice hockey. Special markets are available for popular Bangladesh cricket events such as the BPL, IPL, and World Cup.

Under international rules, if a match is cancelled or abandoned, bets are generally refunded. However, if the match has completed a minimum required duration or number of overs, the result may stand. Please read the Terms & Conditions for full details.

A 100% welcome bonus is automatically credited on your first deposit after creating a new account. A minimum deposit of BDT 500 is required. No separate bonus code is usually needed — check the promotions page for the latest information.

Wagering requirements mean you must place a certain amount in bets before withdrawing bonus funds. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to bet BDT 5,000. Requirements vary by bonus — always read the terms before claiming.

When someone registers using your referral link and makes their first deposit, you will receive a referral bonus. Check the promotions page for the latest bonus amount. The bonus is credited directly to your account balance.

Yes. All personal data on 93 Bat is protected with 256-bit SSL encryption. Your information is never sold or shared with third parties. Our servers undergo regular security audits. Read our Privacy Policy to learn more.

Change your password immediately and log out of all active sessions. Then contact support with the details. The 93 Bat security team will investigate promptly and secure your account.

Go to Account Settings and enable 2FA from the "Security" section. Mobile OTP-based 2FA is the easiest option. Once activated, a code will be sent to your mobile on every login — even if someone knows your password, they cannot access your account without the code.

We offer 500+ games including slots, Live Casino (blackjack, roulette, baccarat), poker, crash games, and fishing games. Official titles from world-class gaming providers are available to play directly on 93 Bat.

Yes, 93 Bat is fully mobile-optimized. You can use it right from your smartphone or tablet browser — no separate app download required. It runs seamlessly on both Android and iOS devices.

24/7 Live Chat is the fastest option — average response time is 2 minutes. For email inquiries ([email protected]), you'll typically hear back within 1 hour. All support is provided in Bangla.

If you can't find the answer to your question here, contact us directly via live chat or email. Our support team is always ready to help with any query — no question is too small, so don't hesitate to ask.